Privacy Policies

1 - Applicable to clients who request our rental services

Protecting your right to confidentiality is one of the company's main concerns. The practices mentioned in this document reflect the current policy of Autorentas del Pacífico SpA (hereinafter, the “Company”) regarding confidentiality and protection of personal data, therefore, from the moment you register and/or browse through this site website, the user and/or the visitor (hereinafter, the “User” or “Users”) consents to the use of their personal information in accordance with the policies described below.
Our business activity focuses mainly on vehicle rental, carried out through the company, dealerships and subsidiaries.

2 - Scope of application and purpose of the rules

3 - Data collection

Types of data collected and sources from which they come

The Privacy Policies refer to certain personal data collected by the company regarding its clients, such as, for example:

Data provided by customers, such as their name, address, company they work for, telephone numbers, email addresses, date and place of birth, driver's license number, passport number, credit card information that they use, if they are frequent travelers of an airline or other information or data regarding membership in company or association affiliation programs;
Information related to the operations that clients carry out with the company, subsidiaries or others, such as the place, date and time of collection and return of the rented vehicle or the name of the airlines and rental costs;
Information we receive from consumer reporting agencies, such as your creditworthiness and credit history.

Our sources for collecting personal data include websites operated by the company or third parties, through which rental reservations can be made with the company or its dealers, telephone calls to our reservation and assistance centers, forms registration in MITTA programs for vehicle leasing and other similar programs. Likewise, we collect and confirm personal data about our clients through other companies with which we maintain business relationships or by going to public entities, specialized companies or risk centers, for which we are expressly authorized. Any information obtained from these entities will be treated confidentially by the company. Sensitive customer data, indicated in article 2 letter g) of Law No. 19,628 on the Protection of Data, is not subject to processing. Private Life. Without prejudice to this, and as established by the regulations, information related to your health will eventually be requested to provide the service. The company does not disclose sensitive data to subsidiaries or business partners, except in cases authorized by regulations.

4 - Use of “cookies” and other tracking technologies

Types of data collected and sources from which they come

The company and its agents use cookies to track Users and customers, as well as to facilitate the use of the services offered through their websites or commercial email messages sent in HTML format.
The company stores cookies to be able to offer a more interactive experience on its website and facilitate the use of the services it offers to customers, based on the User's actions. The User can, at any time, delete stored cookies, configure the browser to request approval before storing cookies or directly prevent cookies from being stored.
For greater convenience, we make available the different procedures to manage the configuration of cookies depending on the browser used:

Microsoft Windows Explorer: https://support.microsoft.com/es-ar/help/17442/windows-internet-explorer-delete-manage-cookies
Google Chrome: https://support.google.com/chrome/answer/95647?hl=es&p=cpn_cookies
Mozilla Firefox: https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-sitios-web-rastrear-preferencias
Apple Safari: https://support.apple.com/es-es/guide/safari/sfri11471/mac

Additionally, some of our web pages and emails in HTML format contain “pixel tags”, “web beacons” or other technologies (collectively “pixel tags”) that allow us to track Users of our websites and recipients. of email communications. Pixel tags are used to collect non-personal data that, when combined with similar data from other Users, help us provide a better service. In addition, our email and online advertising providers may use pixel tags when using our websites and our email communications.
Our company does not use pixel tags and prohibits its agents from using them for the purpose of obtaining personal data. However, it is possible that pixel tags or cookies may be used to link non-personal data relating to Users with other personal data previously obtained.

5 - Data retention

The company retains the personal data of its clients and Users for as long as the country's legislation allows. Currently, most of said data is stored in Santiago de Chile.
Users can revoke their authorization to use personal data at any time, and will always have the rights of clarification, rectification, cancellation and opposition. , and all other rights conferred by Law No. 19,628 on the Protection of Private Life. Likewise, the User can always request the suspension of promotional or advertising communications, in accordance with the provisions of article 28 B of Law No. 19,496 on the Protection of Consumer Rights. For more information, review the “Right to object” section discussed below.

6 - Data security

The company strictly complies with all applicable regulations regarding security measures applicable to personal information, through physical, electronic and methodological protection mechanisms designed to protect your personal data and prevent its loss, misuse, access, disclosure, unauthorized alteration and destruction.
Access to clients' personal data is restricted to those employees who need to know such information to provide them with the required services. Likewise, the improper use of personal data by company employees entails the application of disciplinary measures. The company is not responsible for illegal interceptions or violation of its systems or databases by unauthorized persons or for the improper use of information obtained by these means. Remember that to protect your personal data effectively we also require your help and responsibility. Keep your personal identification number (“PIN”) or password secret and exercise caution when communicating your MITTA Program Identification Number. Please note that if you communicate your membership number to third parties, they will not have to abide by the rules indicated in this Privacy Policy, and that you run the risk that the data will not be used for legitimate purposes or that it will be compromised. endanger the security of your account.
If you have reasonable grounds to believe that any of your accounts linked to this website are no longer secure, please notify us of the problem using the “Contact Us” link on the home page of this site.
We have a certificate SSL (Secure Sockets Layer), which is a digital title that authenticates the identity of our website and encrypts the information sent to the server with SSL technology. Encryption is the process of shuffling data into an undecryptable format that can only be returned to the readable format with the appropriate decryption key. The certificate allows that, when an Internet user tries to send credential information to a web server, the user's browser accesses the server's digital certificate and establishes a secure connection, thus safeguarding all the information that is exchanged here. The characteristics of said certificates are: Green padlock "it is safe" for all subdomains, sha256 / ecc encryption yes, compatible with chrome / mozilla / explorer / edge / safari yes, security seal, trust logo.

7 - Use of data

The company does not disclose your data to third parties. Personal data is collected exclusively if you provide it to us, through registration, filling out forms, telephone calls or emails, as part of a reservation, request or contracting of products or services, queries about the materials that are ordered. , and similar situations in which you have chosen to provide the information.
The database and its content remains with the company and remains on its data processors or servers that act on their own behalf and are responsible to it. Your personal data is not provided for use by third parties in any way except with your consent, an official mandate to do so or that refers to the legitimate uses expressed below.
We will retain control and responsibility for the use of any personal information that you provide to us.
Once registered on our site, the company will not sell, rent or share personal information except in the ways established in these policies, and as established by Chilean legislation. The company will do everything in its power to protect the privacy of the information, however, it may happen that, by virtue of court orders, or legal regulations, it will be compelled to disclose information to authorities or third parties under certain conditions. circumstances, in which case the company will not be responsible for the information that is revealed.

Uses of type I

By making a rental reservation or using the rental services of the company or its dealers, you agree to the use and disclosure of your personal data for Type I uses. If you do not wish to consent to such use and disclosure of your personal data, we ask you not to make rental reservations or use the services of the company or its dealers.

Initial uses. Your personal data may be used to carry out rental reservations that you make with the company and its dealers; to process rental transactions; to provide you with your requested enhanced rental services and similar services, and to bill and collect amounts you owe us.
Uses for protection purposes. Your personal data may be used and disclosed if there are reasonable grounds to believe that it is necessary to protect the company; to comply with applicable legislation; to protect your rights, privacy, safety or property (as well as those of others) and so that the company can pursue available legal remedies or limit the damages we may suffer.
Disclosure of data to agents. Your personal data may be disclosed to any natural or legal person that the company hires to assist it in the performance of our commercial activities, committing to comply with the instructions and the Privacy Policies.
Disclosure of data to customer program sponsors. A customer discount program, or “CDP”, is a contract or program that we have established together with a sponsoring company or organization (“the sponsor”) through which Users or persons who meet a series of requirements will have the right to contract rentals with different conditions than those we generally offer to the public. In these cases, the User implicitly accepts that we disclose their personal data to the sponsor.

If you do not want us to disclose your personal data in the manner described in this subsection, you must not use this customer discount program, even if this means that you cannot benefit in this way.

Disclosure of data to subsidiaries. Your personal data may be exchanged among members of the company and disclosed to affiliates in order to perform the aforementioned functions. In these cases, we will require compliance with the relevant provisions of the Confidentiality Policy regarding the protection of personal data (including the rights that you have exercised in order to limit the use of your data), as well as the relevant legal regulations.

Type II uses

Type II uses refer to the use of personal data for promotional purposes. You have the right to object to the processing of your personal data for the purposes described in uses of this type. Your personal data may be aggregated and analyzed for the purpose of developing marketing programs and offers. of services designed to respond to the needs of specific customer groups. Likewise, your personal data may be exchanged with members of the company and may be disclosed to subsidiaries and dealers for promotional purposes. .

8 - Use of data

Based on the provisions of article 12 of Law No. 19,628 and other relevant regulations, you can choose one or both of the following options to limit the use of your personal data:
1. You can instruct us not to send you any offers or other marketing materials when you use our rental services and not to disclose your personal data.
2. You may instruct us not to disclose your personal data, obtained by using our rental services, to companies that are not affiliates or licensees of our company for their own promotional purposes.
Any modification made by the User limiting the use of their data, will come into force once requested, therefore, the company will not be responsible for the use that is made prior to said instructions coming into force, without prejudice to the fact that they are framed in the terms applied in the Policy Confidentiality.
The company will not use your personal data for non-promotional purposes unless authorized by current legislation. All Type I uses of your personal data, as described in the Privacy Policy, constitute authorized uses.

9 - Rights of access, cancellation and rectification of personal information

Users will have the right to access, cancel and update their Personal Information, as well as to oppose its processing and to be informed of the transfers carried out, all in accordance with the provisions of Law No. 19,628 on the Protection of Personal Information. Privacy and other relevant regulations. Users guarantee and are responsible, in any case, for the veracity, accuracy, validity and authenticity of the personal information provided, and undertake to keep it duly updated.
To do so, the User must contact servicealcliente@mitta.cl In order to protect the privacy and security of the User, the company will take the measures it deems necessary to verify the identity of the User before allowing them to exercise the right of access or rectification of the data.

10 - Modification of the rules

The Confidentiality Policy is available to clients and Users in the rental locations and through the link on the main page of this website. The company reserves the right to modify it in the future.
All changes made to the rules on the company's right to privacy will come into force at the time the new Privacy Policy is made public on the website and is accessible through the link on its main page. If any material changes are made to the Privacy Policies, we will notify you by posting an updated version of the Privacy Policies in this section or by notifying them on the main website or other sections of the website to keep users up to date with the changes made.

11 - Compliance with applicable legislation

12 - Questions from clients and Users

If you have any questions regarding the company's compliance with the Confidentiality Policy, please write to us at servicioalcliente@mitta.cl.

Números Útiles

Privacy Policies